返金ポリシー

RETURN & REFUND POLICY

Because each Pet Badge Lab product is made to order using artwork personalized for you, we do not accept returns or exchanges for change of mind, incorrect customer-provided information, or dissatisfaction with an approved design.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or different from the item you ordered, contact us at shop@dpsk.jp within 14 days of delivery. Include your order number and clear photos of the item and packaging. After reviewing the issue, we may offer a replacement or refund as appropriate.

Order changes and cancellations
Contact us as soon as possible at shop@dpsk.jp if you need to change or cancel an order. Once production has started, changes or cancellations may no longer be possible.

Refunds
If a refund is approved, it will be returned to your original payment method. Processing times vary by bank or card provider. Original shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.

European Union customers
Nothing in this policy limits any mandatory consumer rights that apply to your purchase. Customized goods may be excluded from certain withdrawal rights where permitted by law.

Questions
For questions about your order, contact shop@dpsk.jp.